Terms & Conditions

These Terms & Conditions ("Terms") apply to the website, estimates, installations, and services provided by Triple B Home Services LLC ("Triple B Home Services," "we," "us," or "our").

By using our website, requesting a quote, scheduling service, approving an estimate, or allowing Triple B Home Services to begin work, you agree to these Terms.

1Our Services

Triple B Home Services provides residential home installation and technology-support services, which may include:

• Permanent outdoor lighting installation
• Smart-home and security camera installation
• Video doorbell installation
• Home technology setup and support
• Related installation, configuration, and troubleshooting services

The specific work included in a project will be described in the estimate, invoice, work order, or other written communication provided to the customer.

Services not specifically included in the agreed scope of work may require an additional charge.

2Estimates and Quotes

Quotes and estimates are based on the information reasonably available to us at the time they are prepared.

Pricing may be based on factors including:

• Installation length
• Number of devices
• Property layout
• Building height
• Accessibility
• Installation complexity
• Required materials
• Existing equipment or infrastructure
• Customer-requested options

Unless otherwise stated, estimates are not final invoices.

If conditions discovered after work begins materially change the scope or difficulty of the installation, we will discuss the situation with the customer before performing significant additional work or charging additional amounts.

Quotes are valid for 30 days unless otherwise stated.

3Scheduling and Property Access

Customers are responsible for providing reasonable access to the areas necessary to perform the agreed services.

An adult authorized to approve the work must be available at the property or reasonably reachable during the appointment.

Customers should ensure that installation areas are reasonably accessible before our arrival.

Delays caused by inaccessible areas, locked gates, pets, unavailable equipment, unavailable internet access, or other conditions outside our control may require the appointment to be rescheduled and may result in additional charges when appropriate.

4Customer-Supplied Equipment

Customers may provide equipment for installation, including lighting systems, cameras, doorbells, mounting equipment, or other technology.

Triple B Home Services is not responsible for defects, missing components, incompatibility, manufacturer limitations, previously damaged equipment, or failures involving customer-supplied products.

We may inspect equipment before installation and may decline to install equipment that appears unsafe, damaged, incomplete, incompatible, or unsuitable for the requested installation.

Installation fees remain applicable for work already performed even if customer-supplied equipment later proves defective or incompatible.

5Equipment Supplied by Triple B Home Services

When Triple B Home Services supplies equipment or materials, the applicable products and charges will be identified on the estimate or invoice.

Manufacturer warranties remain subject to the manufacturer's terms and conditions.

Unless specifically stated in writing, Triple B Home Services does not provide a separate warranty covering the manufacture, operation, longevity, software, or performance of third-party products.

6Permanent Outdoor Lighting

Our permanent outdoor lighting service is primarily an installation service.

Unless specifically included in the agreed scope of work, Triple B Home Services does not perform modifications to a home's electrical system as part of a standard permanent outdoor lighting installation.

Lighting systems are generally installed using manufacturer-approved or compatible mounting methods and connected to an existing suitable electrical outlet.

The customer is responsible for ensuring that available electrical outlets and circuits are functional, safe, and appropriate for the equipment being installed.

If electrical modifications or repairs are required, the customer may need to hire an appropriately licensed electrical contractor before installation can be completed.

Final appearance may vary depending on roofline construction, soffits, gutters, fascia, building materials, outlet locations, manufacturer cable lengths, and other physical characteristics of the property.

7Camera and Video Doorbell Installation

Triple B Home Services may install and configure compatible security cameras, video doorbells, and related equipment.

Standard installations may include mounting, positioning, basic configuration, connection to the customer's network, and assistance with the manufacturer's application.

Installation does not guarantee that a camera will capture every person, event, incident, license plate, or activity occurring on or near the property.

Camera effectiveness can be affected by positioning, lighting, weather, internet connectivity, battery condition, manufacturer limitations, subscription plans, obstructions, and other factors outside our control.

Triple B Home Services does not provide professional security monitoring and does not guarantee that installed equipment will prevent theft, property damage, trespassing, injury, or other incidents.

8Existing Wiring and Doorbells

When installing compatible wired or low-voltage devices, Triple B Home Services may use existing customer wiring when appropriate.

We are not responsible for defects or conditions involving existing wiring, transformers, electrical systems, network cabling, outlets, or other infrastructure that existed before our work.

If existing infrastructure appears damaged, unsafe, incompatible, or requires work outside the services we provide, installation may be suspended until the customer arranges for an appropriately qualified professional to address the issue.

9Wi-Fi, Internet, Apps, and Third-Party Services

Many smart-home products require:

• Reliable Wi-Fi
• Internet service
• A compatible smartphone or tablet
• Manufacturer accounts
• Mobile applications
• Cloud services or subscriptions

Customers are responsible for maintaining these services unless otherwise specifically agreed.

Triple B Home Services cannot guarantee the performance or availability of third-party networks, applications, subscriptions, servers, cloud services, or manufacturer platforms.

Changes made by a manufacturer or service provider after installation may affect functionality and are outside our control.

10Account Credentials and Passwords

Whenever practical, customers should enter their own passwords and account credentials during device configuration.

Customers are responsible for maintaining the security of their passwords, device accounts, Wi-Fi credentials, recordings, subscriptions, and account permissions.

We recommend changing any password temporarily provided to us after service is completed.

Triple B Home Services does not retain or require ongoing access to customer smart-home or security-camera accounts unless specifically authorized and necessary to provide an agreed service.

11Installation Authorization

By approving an installation, the customer confirms that they own the property or have permission from the property owner or other appropriate authority to authorize the work.

The customer is responsible for obtaining any approval required by a:

• Homeowners association (HOA)
• Condominium association
• Landlord
• Property manager
• Community association
• Other governing authority

Triple B Home Services is not responsible for determining whether a customer's proposed installation complies with private association rules or restrictions unless specifically agreed in writing.

12Concealed or Unknown Conditions

Homes may contain concealed conditions that cannot reasonably be identified before installation.

These may include hidden wiring, plumbing, structural components, water damage, deteriorated materials, pests, blocked cavities, unusual construction, or previously modified areas.

Triple B Home Services will use reasonable care when performing installation work but cannot guarantee identification of conditions that are concealed or not reasonably discoverable before work begins.

If an unexpected condition is discovered, work may be stopped or modified until an appropriate solution is agreed with the customer.

13Customer Approval of Installation Location

Whenever practical, customers will have an opportunity to approve the general placement of lights, cameras, doorbells, mounting hardware, or other installed equipment before permanent installation.

Once the customer has approved placement and installation has been completed, requests to relocate equipment may be treated as additional work and may result in additional charges.

14Installation Workmanship

Triple B Home Services will perform installation services using reasonable care and workmanship.

If you believe there is a problem directly related to our installation, please contact us promptly so that we can evaluate the issue.

Any workmanship warranty offered for a particular service will be identified in the applicable estimate, invoice, or service documentation.

Manufacturer defects, equipment failures, normal wear and tear, weather damage, misuse, customer modifications, third-party modifications, network problems, and conditions unrelated to our workmanship are not covered by an installation workmanship warranty.

15Payment

Payment terms will be stated on the applicable estimate or invoice.

Depending on the size and nature of a project, we may require a deposit before scheduling or purchasing materials.

Unless otherwise agreed in writing, any remaining balance is due upon completion of the agreed work.

Applicable taxes may be added as required by Florida law.

Customers are responsible for reviewing invoices and promptly notifying us of any questions or disputes.

16Cancellations and Rescheduling

We understand that schedules change.

Customers should provide at least 24 hours' notice when canceling or rescheduling an appointment whenever reasonably possible.

Triple B Home Services reserves the right to charge a reasonable cancellation or trip fee for appointments canceled without adequate notice, missed appointments, or situations where we arrive but cannot reasonably perform the scheduled work because access or required customer-provided equipment is unavailable.

Any applicable cancellation or trip fee will be communicated to the customer.

17Weather and Unsafe Conditions

Outdoor installation work may be postponed due to rain, lightning, excessive wind, extreme temperatures, wet surfaces, or other conditions that make installation unsafe or could negatively affect installation quality.

Weather-related rescheduling will not be considered a failure to perform the service.

Triple B Home Services reserves the right to stop or postpone any work when conditions are reasonably considered unsafe.

18Changes to the Scope of Work

Customers may request changes after accepting an estimate.

Changes involving additional equipment, installation locations, materials, labor, troubleshooting, or other services may result in additional charges.

When practical, we will communicate material pricing changes before performing the additional work.

19Property Damage and Pre-Existing Conditions

Triple B Home Services will take reasonable care while working at a customer's property.

We are not responsible for damage resulting from pre-existing deterioration, defective construction, improperly installed materials, concealed conditions, manufacturer defects, or other conditions that could not reasonably have been identified before work began.

Customers should notify us before work begins of any known fragile materials, concealed utilities, unusual construction, previous damage, or other conditions that may affect installation.

Nothing in these Terms excludes responsibility that cannot legally be excluded under applicable law.

20Removal or Repair by Other Parties

Triple B Home Services cannot guarantee work that has subsequently been altered, moved, repaired, removed, rewired, reconfigured, or otherwise modified by the customer or another service provider.

Additional charges may apply if we are asked to diagnose or correct problems resulting from subsequent modifications.

21Manufacturer Products and Warranties

Triple B Home Services is an independent home-services provider unless otherwise specifically stated.

References to third-party brands such as Govee, Blink, Ring, Amazon, or other manufacturers do not imply sponsorship, endorsement, partnership, or affiliation.

Product warranties are provided by the applicable manufacturer and are subject to that manufacturer's warranty terms.

22Limitation of Liability

To the fullest extent permitted by applicable law, Triple B Home Services will not be responsible for indirect, incidental, special, or consequential losses resulting from the use, failure, interruption, or malfunction of third-party equipment, internet services, smart-home systems, security cameras, applications, manufacturer platforms, or subscription services.

Nothing in these Terms is intended to waive or limit rights or liabilities that cannot legally be waived or limited.

23Website Information

We make reasonable efforts to ensure that information presented on our website is accurate.

However, website descriptions, pricing examples, photographs, product references, and other information are provided for general informational purposes and may change without notice.

Website content does not constitute a binding quote or agreement unless specifically incorporated into a written estimate or service agreement.

24Intellectual Property

Unless otherwise indicated, the Triple B Home Services name, branding, website design, text, graphics, photographs, and other original website content belong to Triple B Home Services LLC or are used with permission.

Website content may not be copied, reproduced, or commercially used without permission except as permitted by applicable law.

25Privacy

Information collected through our website and services is handled according to our Privacy Policy.

Customers should review our Privacy Policy for additional information regarding how personal information is collected, used, shared, and protected.

26Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Any dispute relating to these Terms or services provided by Triple B Home Services will be handled in accordance with applicable Florida law.

27Changes to These Terms

Triple B Home Services may update these Terms periodically as our services, policies, or legal requirements change.

The version in effect when a customer accepts an estimate or authorizes work will generally apply to that particular service unless otherwise agreed.

The "Last Updated" date at the top of this page identifies the most recent revision.

28Contact Us

Questions regarding these Terms & Conditions may be directed to:

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